Job Description

As Housekeeping Manager, you shape the cleanliness, readiness, and service standards across Nemacolin’s hotel rooms, condos, luxury homes, public spaces, and other assigned areas. Your leadership connects daily housekeeping execution with guest satisfaction, associate development, safety, and financial performance. You will lead with a hands-on presence, develop a capable team, and help ensure every space reflects the level of care expected in a luxury resort environment.

Compensation: Starting base salary of $65,000 plus participation in incentive plan.

What You Will Create

• A consistently polished property by overseeing daily housekeeping operations across hotel rooms, condos, luxury homes, public spaces, outlying areas, and dry cleaning
• Exceptional guest experiences through responsive service, active guest relations, VIP room inspections, timely follow-up on concerns, and support for initiatives that elevate the guest experience
• A confident, engaged, and capable housekeeping team through training, mentoring, associate engagement, performance feedback, motivation, development, retention, and appropriate disciplinary action
• Safe and reliable daily operations through staffing oversight, regular product and personnel safety audits, adherence to safety protocols, and hands-on support when operational needs arise
• Strong financial and administrative performance by working within budget, reviewing daily financial reports, providing recommendations, assisting with the annual operating budget, approving management schedules, and ensuring accurate, timely payroll
• Operational continuity through effective communication of resort news, attendance at required meetings, coordination with executives, associates, family members, owners, and other contacts, and completion of critical correspondence and administrative deliverables
• Stronger resort business opportunities by assisting the Sales Team with tours, site visits, upselling activities, and experiences that support group business, while contributing to the growth and maintenance of area services

What You Can Expect

• A highly visible, hands-on leadership role where you move throughout the operation, interact with guests and associates, inspect spaces, and respond to changing priorities
• Daily collaboration with housekeeping leadership, associates, resort leadership, Sales, executives, owners, and other internal and external contacts
• A fast-paced environment requiring sound judgment, confidentiality, organization, and the ability to manage immediate operational needs alongside longer-term projects
• Regular involvement in guest recovery, VIP experiences, special projects, associate engagement, and initiatives that influence the overall resort experience
• Varying shifts, including evenings, weekends, and holidays, with substantial time spent standing and moving throughout the property

What You Bring

• A visible, service-minded leadership presence with the ability to motivate others and create a positive associate environment
• The judgment and discretion to handle confidential information, sensitive situations, complex problems, and decisions that may affect the department
• Strong organization and time management, allowing you to balance deadline-driven daily needs with longer-term projects involving multiple stakeholders
• A hands-on approach to leadership, with the willingness to step into the operation, support associates, interact with guests, and address challenges directly
• Professional communication skills and the ability to build effective relationships across all levels of the organization and with external contacts
• A commitment to developing people, strengthening performance, and building a team culture focused on exceptional service
• The adaptability and composure to remain effective in a high-pressure environment while managing competing priorities

Qualifications

• High school diploma or GED required; bachelor’s or four-year degree preferred, and at least 18 years of age
• 1-2 years of Housekeeping Manager experience overseeing housekeeping operations in a luxury resort setting, including experience working with international staff
• Proven track record of staff development and retention
• Superior customer service training and an outgoing, guest-focused approach
• Fluent English communication
• Basic mathematical ability
• Proficiency with Microsoft Office programs, including Word, Excel, and PowerPoint
• Ability to work varying shifts, including evenings, weekends, and holidays
• Ability to lift, push, pull, and carry 5–30 pounds
• Ability to meet the physical demands of the position, including continuous standing for approximately 95% of the shift, equipment operation for 15%, kneeling for 20%, bending for 50%, climbing for 35%, and driving for 40% of the scheduled shift

Additional Information

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities associated with this position. Responsibilities may change or be assigned as needed to support operational excellence, business needs, and exceptional guest service standards.

Lead with Purpose. Shape Culture. Elevate the Experience.

Nemacolin resort offers a distinctive leadership environment where strategic direction, accountability, and hospitality excellence come together to shape guest experiences and organizational culture. Within a luxury-level environment known for creativity and innovation, leaders guide teams, cultivate talent, and influence the future of service at one of hospitality’s most unique destinations.

Leadership begins with immersion into the resort’s ethos, values, vibe, and service philosophy, supported by executive onboarding and advanced development opportunities. Leaders engage in cross-functional collaboration, strategic planning, and mentorship that strengthen operational expertise and people leadership. A commitment to transparency, accountability, and continuous improvement defines the leadership journey and reinforces a dynamic where teams thrive.

Leadership Development & Culture Stewardship

• Executive onboarding and advanced leadership development
• Strategic cross-functional collaboration and innovation opportunities
• Mentorship, coaching, and talent development responsibilities
• Recognition through leadership honors and performance milestones

Executive-Level Benefits & Lifestyle Experience

• Competitive compensation and comprehensive benefits offerings
• Attractive 401(k) program and paid time off
• Housing, educational, and professional development support
• Savings across resort dining, retail, spa, and experiences
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

Leadership at Nemacolin creates lasting impact by shaping teams, elevating standards, and building a culture of excellence where hospitality professionals flourish while delivering unforgettable guest experiences.

Bring your passion. Grow your career. Create Real Life Magic .

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine the impact, influence, and legacy that could become part of your leadership journey.

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