Job Description

Are you an experienced Technical Product Owner with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Technical Product Owner to work remotely.

This resource will primarily function as a Technical Product Owner supporting a ServiceNow development team operating in a Scaled Agile environment. Strong communication skills, stakeholder engagement, and ServiceNow experience are critical to success in this role.

Primary Responsibilities

• Partner with business stakeholders, product management, and development teams to gather, analyze, and document requirements.
• Translate business needs into clear user stories, acceptance criteria, and backlog items.
• Facilitate communication between business and technical teams to ensure shared understanding and successful delivery.
• Support Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives.
• Help prioritize work and manage competing stakeholder needs.
• Drive solution discussions and ensure alignment with ServiceNow platform capabilities and best practices.
• Assist with roadmap planning, dependency management, and release coordination within a Scaled Agile framework.

Required Qualifications

• Strong Business Analyst experience supporting Agile software development teams.
• Excellent communication, facilitation, and stakeholder management skills.
• Experience working in a Scaled Agile (SAFe or similar) environment.
• Working knowledge of the ServiceNow platform and ServiceNow development lifecycle.
• Ability to write and manage user stories, acceptance criteria, and requirements documentation.
• Experience collaborating closely with development, testing, and product teams.

Preferred Qualifications

• Experience serving as a Product Owner and/or Scrum Master/Scrum Guide when needed.
• SAFe certification, Certified Scrum Product Owner (CSPO), Scrum Master certification, or equivalent Agile credentials.
• Prior experience supporting ServiceNow implementations, enhancements, or platform modernization initiatives.
• Familiarity with ServiceNow Strategic Portfolio Management (SPM) and Agile Development modules.
• Knowledge of ServiceNow's SAFe-related capabilities and Agile planning features is highly desirable.

Key Success Factors

• Strong communicator who can effectively engage both technical and business stakeholders.
• Comfortable operating in a fast-paced Agile environment.
• Able to step into Product Owner or Scrum facilitation responsibilities as team needs evolve.
• Demonstrates leadership, initiative, and a customer-focused mindset.
• Understands how to leverage ServiceNow platform capabilities to support Agile delivery and business value realization.

Required Education

• Bachelor's Degree (business, Computer Science, engineering, technology, health care) AND 3 years of relevant technical experience
• OR
• 7 years of relevant technical experience.

Required Certifications & Licensure

• Certification in Scrum Product Owner within 1 year

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